Currently, q4a courses are delivered by UK Faculty with three Kenyan members but the intention is to develop a complete Kenyan Faculty through SPRINGBOARD ‘training of trainers’ courses.

Support from the UK team will continue.

Simon Knowles
Faculty Lead, Springboard Foundation course

Simon has extensive experience of teaching leadership & quality improvement to healthcare professionals in the UK and Africa, working with the Royal College of Pathologists.  His medical career as a Pathologist has been spent equally between Australia and the UK.  He is currently President of the Association of Clinical Pathologists in the UK and until recently was a non-Executive Director of the Torbay & South Devon Clinical Commissioning Group, which buys health & social care for South Devon residents.  He is a Specialist Advisor to the Care Quality Commission.  Simon believes that staff satisfaction and patient satisfaction are inextricably linked.  Simon conceived the initial version of Springboard.

Penny Humphries
Faculty Lead, Springboard Advanced Course

Penny joined the NHS in England as a graduate trainee and has 28 years’ experience in hospital and strategic management and leadership in the NHS, of which ten years were at Board level, with seven years as Chief Executive of a Health Authority. From 2001 – 2005, she was Director of the NHS Leadership Centre and worked on the establishment of the NHS Institute for Innovation and Improvement. She also has experience in management consultancy, gained during a period of employment with KPMG, and is a qualified coach. She now runs her own coaching and consultancy business, especially focusing on leadership development. Leadership programmes have been delivered for clinical leaders from all professional backgrounds focusing on leading the transformation of services for patients. Areas of coaching include optimising personal performance, building a high performing team, developing positive relationships and delivering results.  Penny developed and delivered a Springboard Advanced Programme in Nanyuki in January 2016.

Joanne Watson

 Joanne is an international expert in Quality improvement. She has recently been appointed Consultant Physician and Deputy Medical Director at Torbay & South Devon Foundation Trust with a remit for Quality Improvement.  In her previous consultant post at Musgrove Park Hospital Taunton, she set up and managed an Improvement Network promoting patient safety and patient experience through building the culture, capacity and capability of staff to deliver great care. She has a particular interest in developing patient experience to be a driving force within health services. She undertook a Quality Improvement Fellowship with the Institute of Healthcare Improvement (IHI) and also with the Health Foundation in the UK. She was the national Clinical Lead for the King’s Fund’s Patient and Family Centred Care Programme.

She helped to establish and deliver the SPRINGBOARD programme in Kenya in 2015.

Jane Pyle
Springboard Design & Co-ordination

Jane Pyle has been the Clinical Pharmacy Manager at Torbay & South Devon NHS Foundation Trust in England for the last 16 years. Her area of clinical expertise is in Gastroenterology and has also worked in Nutrition and Mental Health teams. She has special interests in education and patient safety and has wide experience in the UK secondary care and academic sectors.  Jane has led many successful improvement projects related to patient safety and is passionate about the potential that good improvement methodology has to make patients and healthcare workers’ lives safer & easier.  Jane’s been in charge of Curriculum design for this visit.

Music is another love and Jane is a Trustee of the music charity ‘Wren Music” which works creatively with individuals and communities, enabling thousands of people every year to engage with music using voice or instruments, through traditional and folk music.  Jane sings in the Torbay Folk Choir.

Kate Silvester

Kate originally trained as an ophthalmologist in England and retrained as a manufacturing engineer. She has 20 years’ experience of transferring the principles of manufacturing process design and improvement to address the delays in emergency and elective patient flow.  In 2009 to 2012, for The Health Foundation, she coached 2 NHS Trusts to demonstrate the impact of poor patient flow on death rates and cost and how to improve them.

Kate was appointed to the Faculty of the Institute of Healthcare Improvement in 2001 and an Honorary Associate Professor at the University of Warwick in 2006.  She now works independently and with an international network of healthcare design and improvement practitioners. She is co-founder of the Journal of Improvement Science (JOIS)

Suzanne Obudo

Suzanne is a Clinical Officer in Anaesthesia at Kisumu County Hospital in Kenya where she is also the Quality Improvement co-ordinator.  She was trained in Quality Improvement techniques by the Deutsche Gesellschaft fuer Internationale Zusammenarbeit (GIZ) who are supporting 3 counties in Kenya to understand and implement the Kenya Quality Model for Health.

She has introduced the ‘Lean Café’ to the hospital and coordinates the growing Work Improvement Teams.  She is the first Kenyan Faculty member and is advising the SPRINGBOARD team on Kenyan strategy and on alignment of Springboard with the Kenya Quality Model for Health.

Paul Hurrell

Paul is currently Head of Innovation at the South Devon and Torbay Clinical Commissioning Group in England.  He started his career as an IT Research and Development Officer and subsequently held posts as as Analyst Programmer, Customer Access and Business Change Manager at Torbay Council in Devon He moved to NHS Devon as Head of IT Systems Implementation and then became a Service Development and Commissioning Manager in the same organization before moving to his current post.

Paul has another life in design, painting, sculpture and pretty much any creative medium he can find to dabble in.  He is a costume and puppet designer and he uses the life-sized puppets that he makes in his own street performance act ‘Oakwood Folk’. (

 Kerri Jones

Kerri worked clinically in Anaesthesia and Critical Care. As  Associate Medical Director at Torbay Hospital, England  she established the Horizon Centre to drive quality improvement and innovation across the health community.  She has been an advisor to 3 Dept of Health national improvement programmes in England aimed at improving service user engagement, outcomes and patient experience through reducing waiting times and creating better surgical pathways.  She works as a Specialist Advisor to the Care Quality Commission (CQC) and is Visiting Fellow at Exeter University participating in a €1million European Union Innovation Research project.

She has been working in Kenya for 8 years and leads the Nanyuki-Nyahururu-Torbay Partnership. She co-established the charity ‘Exploring Global Health Opportunities’ (EGHO) of which she is a Trustee. She has a Certificate in International Health Consultancy from the Liverpool School of Tropical Medicine. She lectures on innovation, quality improvement, health systems and International health, and is a founder member of the Global Health Collaborative at Plymouth University.

Rob Bethune

Rob Bethune is a consultant colo-rectal surgeon at the Royal Devon and Exeter Hospital in England. He completed his training in Bristol and finished with an Ethicon Fellowship in Colchester. His main areas of practice are colo-rectal cancer, inflammatory bowel disease and laparoscopic hernia repairs.  He has a major interest in improving quality of care and runs many quality improvement projects within the hospital and also at a regional level working as a clinical advisor in Quality Improvement and Patient Safety to the South West Academic Health Science Network.  He spent a year working in Zambia and now hopes to extend his QI interests outside the UK.

 Dr Nick Roberts

Nick Roberts has been the Chief Clinical Officer of the South Devon & Torbay Clinical Commissioning Group since July 2015.  Previously he was a General Practitioner in a Devon practice for 22 years.  He has held many other roles including being the CCG clinical lead for the Newton Abbot locality and was a GP trainer and appraiser for many years. He has a special interest in teaching and personal development and after achieving the Certificate of Training practice and a Masters in Business Administration, he became an Associate Director for Health Education England and set up the Clinical Support and Evaluation Service for GPs.

Nick set up a patient support group in 2000 and this continues as Sharing Care. The practice has flourished and now operates out of two purpose built surgeries, recently being awarded ‘outstanding’ by the CQC.

He actively promotes exercise and led the development of a sports facility in his community. He encourages cycling whenever possible.

Dr Holly Eadsforth

Holly graduated in Medicine from Manchester University, England in 2013 and completed her Foundation years at the Royal Cornwall Hospital in SW England.  Following this she started a Masters degree in Global Health and decided to consolidate her knowledge with experience in an another environment.  She was awarded a bursary funded by a UKAid/THET grant and spent 8 months in East Africa predominantly supporting 2 major projects in Kenya.  Through this experience, she has developed an interest in quality improvement and is currently working in a post in Scotland combining Emergency Medicine and QI.

Christine Musee

Christine is Assistant Chief Nurse (Nursing Standards & Research) at Kenyatta National Hospital in Kenya. She has diverse interests and skills including Leadership & Management Research, Monitoring & Evaluation, Nursing Care, Mentorship and Coaching. She is the Monitoring and Evaluation lead for Springboard’s sister programme GRASPIT which she helped move from UK to entirely Kenyan delivered. She teaches and trains trainers for BLS, ACLS, ETAT+, GRASPIT. Christine also acts as a mentor and spokesperson in her community, successfully balancing her roles as a wife, mother, Christian leader and writer in the making.  She is full of energy and is passionate about promoting effective communication both in her workplace and in her community. q4a is delighted to welcome her as the first Kenyan faculty member on the Springboard Advanced (Leadership) course.

Mohamed Abass Bulale

Mr Abass is currently the Quality Improvement advisor at the Centre for Health Solutions (CHS) in Kenya. He is a graduate of Kenya Methodist University with a bachelor degree in Business Information Technology. He also holds a Master’s Degree in monitoring and evaluation for population development.  Mr Abass has 13 years of experience in managing and implementing health information systems for both government and non-governmental organizations. Prior to his work with CHS, Mr Abass worked at NASCOP (2004 – ) where his primary functions were data management activities, database administration, to enable HIVQUAL sites in Kenya to conduct their performance measurement bi annually, and to facilitate efficient data management processes from the local to the national levels. He has extensive knowledge of PEPFAR, and has engaged with multiple donors while working at NASCOP including USAID, CDC, DoD, Department of State and HRSA. Mr Abass has also volunteered with WomanKind Kenya where he focused on, the youth development agenda, income generating activities for women and community development.